1. Introduction

This Privacy Policy is issued by ONETOUCH AGRI ROBOTECH SDN. BHD. (Company No. 202101026396 / 1426696-A) (hereinafter referred to as “ONETOUCH,” “we,” “us,” or “our”). It explains how we collect, use, disclose, and safeguard your personal data when you access or use any of our digital platforms, including our website, mobile applications, and other related services (collectively referred to as the “ONETOUCH Platform”).

The terms “personal data” and “processing” carry the same meaning as defined under Malaysia’s Personal Data Protection Act 2010 (PDPA 2010).

ONETOUCH is committed to ensuring compliance with the PDPA 2010 and all relevant data protection laws in Malaysia. By using or accessing the ONETOUCH Platform, you confirm that you have read, understood, and agreed to this Privacy Policy.

2. How We Collect Your Data

We collect personal data only when voluntarily provided by you, for example when you create an account, contact us, or use our services. Information may include your name, date of birth, identification number, address, contact details, company information, and transaction data.

We may also automatically collect information such as your IP address, browser type, device details, and browsing behavior to improve our services. This information does not personally identify you.

By communicating with ONETOUCH or submitting information through our Platform, you consent to the collection and processing of the data you provide.

3. Types of Personal Data We Collect

• Full name
• Identification or passport number
• Date of birth and nationality
• Contact details (email address, phone number, mailing address)
• Business or company name (if applicable)
• Billing and payment details
• Device or system usage information (e.g., IP address, session data)
• Records of transactions and interactions with the Platform
• Other voluntarily provided information

4. Purposes of Data Collection

Your personal data may be used for, but not limited to, the following purposes:

• To register and manage your account.
• To verify your identity and process transactions.
• To deliver products or services you have subscribed to.
• To process payments and maintain accurate billing records.
• To improve the functionality and user experience of our Platform.
• To communicate with you regarding inquiries, updates, or support.
• To conduct analytics, marketing research, and service improvements.
• To send information about our products or promotions (if not opted out).
• To comply with legal and regulatory requirements.

Aggregated or anonymized data (which cannot identify you personally) may be shared with trusted partners for analytical or marketing purposes.

5. Security of Your Personal Data

ONETOUCH implements reasonable technical and organizational measures to protect your personal data from loss, misuse, unauthorized access, alteration, or disclosure. While we strive to ensure maximum protection, please note that no system is completely secure.

If you believe your information has been compromised, please contact us immediately at admin@1touchgroup.com.

6. Disclosure of Personal Data

We do not sell or trade your personal data. However, we may share it with:

• Service providers and partners who perform functions on our behalf (e.g., payment gateways, IT support, logistics).
• Government agencies or regulators when required by law.
• Professional advisers such as lawyers or auditors under confidentiality obligations.

In the event of a merger, acquisition, or sale, your data may be transferred as part of the company’s assets.

7. Retention and Updating of Personal Data

We retain personal data only as long as necessary to fulfil its intended purpose or comply with legal requirements. You may update your personal data anytime by contacting us at admin@1touchgroup.com.

8. Access to Your Personal Data

You may request access to your personal data held by us, subject to identity verification. Requests can be sent to admin@1touchgroup.com. We will respond within twenty-one (21) days or notify you if additional time is required.

9. Links to Other Websites

Our Platform may contain links to third-party websites. ONETOUCH is not responsible for their content or privacy practices. We encourage you to review their respective privacy policies before sharing any personal information.

10. User-Generated Content

Any information or content you voluntarily share publicly (such as reviews or comments) may be viewed and used by others. ONETOUCH is not responsible for the use of information you disclose in public areas.

11. Withdrawal of Consent

You may withdraw your consent for the processing of your personal data at any time by contacting us at admin@1touchgroup.com. However, doing so may affect our ability to continue providing certain services to you.

12. Changes to This Privacy Policy

ONETOUCH reserves the right to amend or update this Privacy Policy from time to time. Any updates will be published on our Platform, and the revised date will appear at the top of this page.

13. Contact Us